About this policy
CADA is committed to protecting your privacy and keeping your personal information safe. This policy explains
how we collect, use and protect your information when you use our website or services.
If you need support and safety is a concern, you can contact us anonymously – see the “Anonymity and safety”
section below.
What information we may collect
Through our website:
- Name, email address, phone number when you contact us
- Information you provide in online forms or enquiries
- Website usage information (pages visited, time spent)
Through our services:
- Personal details needed to provide support (name, address, contact details)
- Information about your situation to help us assist you
- Information about children in your care if relevant to our services
We only collect information that we need to:
- Provide our domestic violence support services
- Respond to your enquiries
- Meet our legal obligations
- Keep you and others safe
How we may use your information
We use your information to:
- Provide counselling, support and advocacy services
- Respond to your enquiries and provide information
- Refer you to other appropriate services
- Meet reporting requirements to our funding bodies (using non-identifying data)
- Improve our services
When we might share your information
- With your permission we may share your information with other services (like housing, legal aid, or other
support or government services) if you agree and it will help you. - For safety reasons we may share information without your permission if we believe:
- You or someone else is at immediate risk of harm
- A child is at risk of harm, abuse or neglect
- We are required to by law (such as court orders or subpoenas)
- With our funding bodies we provide non-identifying statistics and reports about our services to
government and other funders.
We never:
- Sell your information
- Share your information for marketing purposes
- Give your information to anyone who shouldn’t have it
Anonymity and safety
You can remain anonymous when contacting us if you prefer. You can:
- Use a false name or pseudonym
- Contact us without giving personal details
- Ask us not to keep records of our contact (however this may occur if we progress with providing our
services to you) - We understand that safety and privacy are especially important for people experiencing domestic
violence.
Children and young people
When working with children and young people, we:
- Use age-appropriate language to explain privacy
- Involve parents/carers where appropriate and safe
- Have special protections for children’s information
- May need to report concerns about child safety to authorities
Your privacy rights
You have the right to:
- Access your personal information we hold
- Correct any incorrect information
- Complain if you’re not happy with how we handle your information
- Request a copy of your file
- To exercise these rights, contact us using the details below
- Be notified if there’s a data breach likely to cause you serious harm
Keeping your information safe
We protect your information by:
- Using secure storage systems and password protection
- Limiting access to authorised staff only
- Training staff in privacy and confidentiality
- Following strict security procedures
Your information is kept confidential and stored securely. We keep information only as long as needed for our
services and legal requirements. We have procedures to quickly identify, contain and report data breaches in
accordance with Australian privacy law.
Website cookies
Our website uses cookies (small files stored on your device) to improve your experience. These help us
understand how people use our website so we can make it better. You can disable cookies in your browser
settings.
Data breaches
Under the Notifiable Data Breach scheme, if a data breach involving your personal information is likely to result in
serious harm, we will:
- Notify the Office of the Australian Information Commissioner within 30 days
- Notify you as soon as practicable (unless an exception applies)
- Provide details about the breach and recommended protective steps
- Take immediate action to contain the breach
We may not need to notify you individually if we take remedial action that prevents serious harm or if your
information was encrypted.
Contact us about privacy
For privacy questions or complaints:
Email: admin@cada.org.au
Phone: 07 5498 9533
Post: PO Box 1746, Caboolture Qld 4510
If we can’t resolve your privacy concern:
You can contact the Office of the Australian Information Commissioner:
Website: oaic.gov.au
Phone: 1300 363 992
Changes to this policy
We may update this policy from time to time. The latest version will always be available on our website.
Your safety and privacy matter to us. If you have concerns about your safety when contacting us, please let us
know and we’ll work with you to find a safe way to communicate.
